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How to Activate Roaming in TM (Prepaid SIM)

Many TM users go to other countries for work, school, or holidays. When they arrive, their phone shows no signal or internet, or even when they text someone, they also face an error, “text not sending.” It happens because they do not turn on roaming. Some users also don’t know how to use roaming on a TM SIM or what to do if they are already outside the country.

If you are a TM user and face the same issue, don’t worry! With this guide, we will help you step by step. You will learn here how to turn on TM roaming, how to use calls, texts, and mobile data abroad, and how to turn roaming off when you come back home.

Before you start packing your bags and preparing for your trip abroad, remember that your number must be fully active, which requires completing your official TM SIM registration first.

What Is TM International Roaming?

TM roaming is the activation of Touch Mobile settings to maintain the TM SIM’s activity while you are abroad or outside the Philippines. When you activate the roaming, you will be able to make calls, send texts, and use your mobile data. On the other hand, if you are not turning roaming on then you will not be able to do all those things, and your SIM will show “No Service.” 

An important thing is that the TM prepaid SIMs support international roaming, but it is not always active by default. You have to activate or register your SIM before going overseas. Make a regular load and remember roaming just works in supported countries. 

Requirements Before Activating TM Roaming

Before roaming, you need to check the requirements for activating roaming on your Touch mobile. Here we are discussing the important things to look for before doing roaming settings:

Your SIM Status:

You need to check your SIM status, whether you have successfully activated your TM prepaid sim or not. You can make activation easy for yourself by following our simple and clear guide on activation of TM SIM.

SIM Registration 

Check if you have fully registered your SIM. If not, then go for our complete step-by-step guide for your TM SIM Registration. Because you activate roaming when your SIM is activated by the Globe Telecom system.

TM Load 

You must check your load before roaming. Click here to know about checking your TM balance. And make enough load. 

Phone:

Your phone must support roaming settings, so check it before activating.

If you just bought a brand new prepaid number specifically for travel, you must successfully activate your TM SIM locally in the Philippines before you can turn on any international roaming features.

Before your flight takes off, it is a great idea to check your rewards app and see if you can redeem points in TM for extra load or freebies while you wait at the airport terminal.

Step-By-Step Guide to Activate TM Roaming

Before traveling, you have to turn on your roaming. If you check all the above requirements, then follow the method to activate it. We are giving your best working methods; you can choose which one is convenient for you.

Activate TM Roaming via *143#

  1. From your phone, dial USSD code *143# and click the “call” button.
  2. Next, from the menu that appears on your screen, select the “Roaming / International.”
  3. Then click on “Roaming.”
  4. And then confirm your request. 

Activate TM Roaming via GlobeOne App

  1. Download the GlobeOne app from the official source and install it on your smartphone.
  2. Once it is completed, open it.
  3. Next, log in to the app by providing your valid TM number and OTP.
  4. After logging in, a dashboard will appear on your screen.
  5. From the dashboard, go to “Roaming.”
  6. Then click on “Roaming On.”
  7. Within seconds, it will be turned on. 

Activate TM Roaming at a Globe Store

If you don’t have internet access to use the GlobeOne app, then you simply visit the Globe Store and get help from the Globe staff. Carry a valid ID along with you, and the staff member activates roaming right away. 

Running out of prepaid credits while overseas can be incredibly stressful, so it helps to teach your family back home how to pasaload in TM so they can quickly send you emergency funds.

How to Activate TM Roaming When Already Abroad

If you forgot to activate roaming before leaving, don’t worry; we have overcome your stress by providing a step-by-step process below.

Steps:

  1. First of all, connect your device to the available WiFi connection.
  2. Then open your GlobeOne app.
  3. And by following the steps above, activate roaming there.

Note: If the app does not work, talk to someone your friend or family member in the Philippines, to visit a Globe Store for you and activate roaming from there.

How to Turn On Roaming on Android

When you have activated roaming from your TM SIM, you also need to turn it on from your device’s settings. Here’s how you enable it on Android:

Steps to follow:

  1. Go to your Android settings
  2. Then click on the “Mobile Network.”
  3. Then turn Data Roaming ON

How to Turn On Roaming on iPhone

If you own an iPhone and want to activate roaming, then follow the simple steps below:

Steps:

  1. Go to your iOS settings.
  2. Then click on “Cellular.”
  3. Next click on “Cellular Data Options”.
  4. Now, enable roaming.

Once your vacation is over and you have safely returned to the Philippines, you can easily deactivate roaming and subscribe to the latest TM promos to resume your regular local browsing.

How to Call and Text Using TM While Roaming

If you are abroad and want to make a call then you have to use international format +63. For example +63 9XX XXX XXXX. And you receive calls easily if you activate roaming. For sending SMS, your roaming charges will apply per SMS.

Common TM Roaming Problems & Fixes

Problem

Solution

No signal abroad

Restart the phone.

Roaming not working

Manual network search

Data not working

Turn on data roaming

Calls fail

Use the +63 format.

Since Touch Mobile operates under a larger telecommunications umbrella, it utilizes the exact same international roaming partners, which easily answers the common question regarding what network is Globe or TM connected to overseas.

How to Turn Off or Deactivate TM Roaming

When you return to the Philippines and want to turn off your roaming, you have to turn off your data roaming from the device’s settings; roaming will stop automatically. 

Final Tips Before Using TM Roaming

  • Activate roaming before travel
  • Use WiFi when possible
  • Monitor usage to avoid high charges
  • Turn roaming off after returning

Conclusion

TM roaming helps you use your TM prepaid SIM even when you are in another country. When you turn on roaming, you can easily make calls, send texts, and connect online without losing signal. You just need to activate roaming and check your phone settings before you travel.

If you are planning a trip, it is best to turn on TM roaming early. So, you can be in touch with your family and friends and enjoy your travels without any worries.

Frequently Asked Questions

Is TM roaming automatic?

No, you must activate it from your device settings and by requesting the Globe system.

Does TM roaming work without a load?

No, a load is required for roaming; if you want to go abroad, then recharge your TM account first.

Can I activate roaming after arrival?

Yes, if you forget to activate roaming, then you can follow the above steps and activate it using the GlobeOne App.

Does TM roaming support data?

Yes, if you have your data roaming turned on, it definitely supports it.

Is TM roaming expensive?

Yes, roaming rates are higher than local rates.

Can I receive calls while roaming?

Yes, your TM network is completely working if you turn roaming on, for calls, texts, or even mobile data.

Does TM roaming work in all countries?

Roaming works only in supported countries that allow the TM/Globe.

Can I turn roaming off anytime?

Yes, you can easily turn it off from your phone settings.

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