TM SIM No Signal or No Service Problem

(Causes, Easy Fixes, and Working Solutions)

Sometimes TM users encounter issues like calls not going through, their mobile data stops working, and even SMS cannot be sent. These problems occur when their phone suddenly shows “No Signal” or “No Service.”. They face the same problem at home, outdoors, or even when they are traveling.

In this guide, you will learn why TM SIM loses signal, how to fix it step by step on Android and iPhone, what to do if it happens abroad, and when you should contact TM or Globe support. Sometimes these issues are faced by the users who do not register their SIMs. If you are also not done yet then follow the steps for online registration for TM SIM.

Reasons for TM SIM No Signal

TM uses the Globe network, so signal issues can happen due to network, SIM, or phone problems. Below are the most common reasons.

Reason for No Signal	What It Means	What You Should Do
SIM Registration Issue	SIM is not registered or information was rejected	Check status in GlobeOne App or visit a Globe Store
Old or Damaged SIM Card	Dust or wear blocks the SIM from working	Remove SIM and gently clean the gold part with a dry cloth
SIM Expired (No Use)	No load or activity for about 120 days	SIM cannot be reactivated; you need a new SIM
Network Outage or Maintenance	TM/Globe signal problem in your area	Check TM Tambayan Facebook page or wait for signal to return
Airplane Mode On	Phone blocks all signals	Turn off Airplane Mode
Wrong Network Mode	Phone is set to unsupported network	Set network mode to Auto / LTE / 5G
Phone Software Issue	Phone needs update or refresh	Restart phone or update system software

If you have a signal but no internet, you likely need to update your access point name for TM.

How to Fix TM SIM No Signal on Android Phones

Step 1: Turn Airplane Mode On and Off

First of all, swipe your device’s screen down and turn off airplane mode, wait for 30 to 40 seconds and then turn it on. When you turn on and then off airplane mode, it refreshes your phone’s network connection.

Step 2: Restart Your Android Phone

Press and hold the power button for a few seconds and then swipe to the restart option on your screen. Sometimes a simple restart can fix your phone’s temporary network bugs.

Step 3: Reinsert the SIM Card

Turn off your phone, then remove the SIM, now clean it gently, and place it back correctly.

Step 4: Reset Network Settings

Go to Settings then click on Reset, then on Reset Network Settings. If your device has incorrect network configurations, this method can fix it..

Step 5: Check Network Mode

You must check that your phone is set to Automatic Network Selection or LTE/4G.

Step 6: Test the SIM in Another Phone

Take out your TM sim from your device and insert it in another phone, if it works well on that mobile then the issue is with your device.

New users should first follow the steps to activate TM SIM properly.

TM SIM No Service Fix for iPhone Users

Restart Your iPhone

If you face no signal issue in your iphone device, first of all press and hold the power button and restart your device. It will resolve your issue.

Toggle Airplane Mode

Next you need to turn the airplane mode ON for 30 seconds, then OFF it. By this action you can restore your device service.

Remove and Reinsert the SIM

If you have done the above two steps you need to move on to the third one.

Remove your TM SIM from your iPhone
Clean it and socket too
Then place it again carefully. It can also work if there is a problem with the hardware.

Setting up Date & Time

After reinserting your TM SIm in your iPhone, you need to set up date & time correctly.

Go to iOS settings
Then go to date & Time
Set date and time manually, but we recommend that you enable “set automatically”. Because this setting can avoid any errors due to location and time zone

Check Cellular Settings

If you have a problem with your data connection then you have to check the cellular settings. For this, go to device’s Settings, then go to Cellular and turn on mobile data.

Update iOS Software

Sometimes you encounter No TM SIM network issues because of outdated software. To set up:

Go to Settings
Then click on General
Then Software Update
Now install the latest version of the software.

Reset Network Settings

You have another way to restore your TM mobile’s service.

You have to go to Settings
Then click on General
Then click on Transfer or Reset iPhone
And lastly click on Reset Network Settings.

If the hardware isn’t the issue, try contacting TM customer service for a network reset.

TM SIM No Signal While Abroad (Roaming Issue)

If you are out of the Philippines and your TM SIM has no signal outside the country, then you can try with a few steps and restore service of your TM SIM card.

Enable International Roaming

If you are abroad and want to resolve your issue you have to change your roaming setting.

For Android Users	For iOS Users
Go to settings Then go to mobile connections Now click on mobile networks Now enable roaming.	Go to iOS settings Then cellular data Then cellular data options And enable roaming.

Select Network Manually

You can try a manual setting to restore your device connections.

For android Users:

Go to your device’s settings

Then click on “connections”.

Next click on the “mobile network”.

Now click on the “Network Operators”.

And now turn on the toggle button.

And next tap “OK”.

For iPhone Users

From your iPhone device follow these steps:

Go to iOS settings.

Then click to the “Mobile Data”.

Then tap on the “Mobile Data Options”.

Now click on the “Voice & Data”.

Now select the “LTE” option to resolve your connection issue.

Once the signal returns, you can resume using the latest TM promos.

Restart Your Phone

You can also try the other step by restarting your iPhone. Press the power button and then swipe to the restart. It helps the phone reconnect to foreign networks.

Check Roaming Activation

You have to check your roaming activation because it is most important that your international roaming must be activated on your TM SIM before travel.

Inspect SIM or eSIM

Remove your sim and check its physical condition or any damage because damaged SIMs can not work overseas.

How to Find Out If TM Has Signal Issues Around You

If you have implemented all the above steps and try the above mentioned settings, but still you are facing the same signal problem or no network issue, then you need to check if there are any service issues in your area. Follow the instructions below to check TM signal status:

You can ask people near you who are using TM or Globe SIMs.
Turn on your mobile data to see if the internet works even when calls do not.
You can even use your phone’s settings and search for available networks manually on your device.
Check Globe advisories or community outage reports to get information about signal issues.
Note: Sometimes signal strength changes because of your location, bad weather, or how far you are from the signal tower.

When Should You Replace Your TM SIM?

You should get a SIM replacement if:

The SIM shows No Service in multiple phones
The SIM is old, damaged, or cut incorrectly
Your TM number is active but never gets signal

You can visit a Globe Store for SIM replacement with the same number.

Contact TM or Globe Customer Support

If you have tried everything and nothing works, then you must contact TM Customer Support. We have mentioned here or you can visit our website for complete contact information.

Dial 211 from a TM SIM

From your phone dial 211 and contact the agent, tell your issue and get help from the TM support team. You can call them on landline number (02) 7730-1000.

Visit a nearby Globe Store

If there is a possibility, visit the physical Globe Store, they will check your sim and device and will tell you what is the reason behind your signal issue. They will check your SIM status, network issues, and activate your SIM right away.

Use the GlobeOne App

GlobeOne app is the official way to check the TM SIM related updates. Use the app for help and support tickets.

Open the app and click on “Help”.
Then click on the “Live Chat” to join the community and ask for help.

Final Thoughts

Many users face TM SIM signal problems, but they are easy to fix. Most of the time, you only need to restart your phone, check your network settings, or remove and put the SIM back again. If the signal still does not come back, TM and Globe support are ready to help.

Just follow the steps one by one we have mentioned in this article. And it will definitely help you to restore your signal quickly.

Frequently Asked Questions (FAQs)

Why does my TM SIM suddenly have no signal?

It can happen due to your network issues, SIM problems, or even phone settings.

Is TM signal the same as Globe?

Yes, there is no issue for TM and Globe network because TM uses the Globe network, so coverage is the same.

Can SIM registration issues cause no signal?

Yes, registration is important to run your SIM without any error. If you have unregistered or incorrectly registered SIM, you may lose service.

How long does a network outage last?

Most outages are fixed within a few hours, but some may take time.

Will changing phones fix the problem?

If your SIM is working perfectly on another device, it means you have an issue with your old device, you need to fix it..

How do I troubleshoot TM SIM no signal error?

You can troubleshoot by some of the quick fixes like restarting your phone, reinserting the SIM, and setting up the connection from the device’s settings. You can read the complete steps above and try them step-by-step.

Will switching to 5G enhance the signal strength?

It will work if you are in the location where 5G support is available then you can enjoy it. Even 4G/LTE is perfect for TM SIM.

Is There a TM Signal Problem Today?

You can check it through the globeone app and directly call the customer support member.