TM Customer Service
(Hotline Number, Support Options & Complete Contact Guide)
You are out of your home and need help. You take out your mobile phone and make a call to your family member but what you see! you have lost your TM signals. Now in this emergency situation you have to contact TM support to restore your TM signals but you don’t know how to contact them. Many users want to get support help in load balance, TM Promos or even signal drops.
Don’t worry about the contact details. If you face any of the above issues, this guide makes it easy for you to contact TM Customer Service. Here you will get the hotline numbers, ways to contact them or a lot of options for their support. So read completely to know everything about the TM Service.
TM Customer Service Hotline Numbers (Quick Access)
If you encounter any issue with your TM SIM, here are the official TM/Globe hotline numbers updated for 2026, get the support quickly and enjoy affordable connectivity:
Hotline Number | Best For | Cost | Availability |
211 | All inquiries (from TM/Globe mobile) | Free | 24/7 |
(02) 7730-1000 | Calls from landline/other networks | Toll charges apply | 24/7 |
+63 2 7730-1000 | International/roaming calls | International rates apply | 24/7 |
Retailer Hotline | Load wallet, commissions (dealers only) | Provided in retailer kit | Business hours |
They are the primary contact if you can’t activate TM SIM or if your new card is defective.
TM Customer Service for SIM-Related Help
If you are using TM SIM you can encounter issues anytime. For your concerns we are discussing briefly some common issues.
TM SIM Activation Support
If your TM SIM is not activating automatically, customer service can refresh your network or guide you through manual activation steps. This is helpful for new or reinserted SIM cards.
TM SIM Registration Assistance
TM support helps users with SIM registration questions. If you face problems submitting details or confirmation, customer service can guide you on the correct process.
Lost or Damaged TM SIM Help
If your TM SIM is lost or damaged, customer service can guide you on getting a replacement SIM while keeping your number active.
They can also provide manual overrides for the TM Easy Plan 150 promo if it fails to activate via USSD.
Ways to Contact TM Customer Service
TM provides various methods through which you can easily get help from the TM customer service center.
TM Customer Service Hotline Number
TM network provides full freedom for their users because when you require support for your urgent issues like no service, SIM blocked, or account problems. You can speak directly to a support agent who will guide you step by step. Your direct calling is best when you think that your issue needs detailed checking.
Calling 808 via TM Mobile
- Number: Dial 808
- Availability: the service is available for you 24 hours a day, 7 days a week.
- Cost: You have free calling 808 for some inquiries, but standard mobile rates may apply depending on your current promo or balance.
Contacting TM via Landline
If you are calling from a landline or a different network (like Smart or DITO), you can use these numbers:
- Metro Manila: (02) 7730-1500
- General Hotline: (02) 7730-1000
International Support: Helping TM Users Abroad
For OFWs or travelers using TM roaming:
- International Hotline: Dial +63 2 7730-1212
- Note: When you are seeking technical support while abroad, you can call to this number from a TM or Globe mobile. It is free of roaming charges for foreigners.
TM Customer Service via SMS
If you face any issue while calling TM customer service, you can send a message to them with a detailed description of your issue. TM also helps their users through SMS. But remember one thing, this option works well for your simple problems such as promo inquiries or basic SIM concerns. If you have major issues, calling them can be safe for you. Here are the steps to follow:
Steps:
- Insert your TM SIM for which you want support
- Open messaging app in your mobile phone
- Type your issue like (TM SIM no service, Promo not working, Load not received)
- Send this message to 8080
- Wait for reply, they will ask you for further details through *143# menu.
TM Customer Service Using *143# Menu
If you don’t have an internet connection, or even you can’t call them you can dial *143# on your TM phone. A free USSD menu will appear on your screen and from this menu you can easily check your balance, register for promos, and find basic account information without paying any service fee, mobile data or a customer service representative.
TM Customer Service Online (Website & App)
Through the official website and the GlobeOne mobile application, TM provides online customer care services. The users are more convenient to handle their accounts, promotions, and other issues without the need to call or visit a physical store. But you can avail this service if you are connected to the internet and require comprehensive information or guidance in small steps.
Support Channel | What It Is | What You Can Do | Step-by-Step How to Access | Best Used When |
TM Official Website | Online help and support portal accessible via browser | • Read FAQs & help articles • Learn how to register or stop promos • Check SIM registration & roaming info • Troubleshoot data, call, or signal issues | 1. Open any browser 2. Visit TM / Globe official website 3. Go to Help / Support / FAQs 4. Select your concern category 5. Follow the provided steps | You want clear guides and explanations without contacting support |
GlobeOne Mobile App | Official mobile app for TM account management and support | • Check load & promo balance • Register or stop promos • Track data, calls & texts• View promo validity • Access help or chat support (if available) | 1. Download GlobeOne App2. Log in using your TM number3. Open Help & Support or Account4. Choose your issue5. Follow instructions or start chat | You want full control of your TM account with internet access |
Online Help Articles | Self-service guides inside website or app | • Promo rules & inclusions • Extend promo info • International & roaming usage • Account FAQs | 1. Open website or GlobeOne app 2. Search or browse help topics 3. Read step-by-step guides | You prefer self-help without waiting |
In-App Customer Support (If Available) | Chat or support request inside GlobeOne | • Ask account-specific questions • Report promo or balance issues | 1. Open GlobeOne app 2. Go to Help & Support 3. Select Chat / Contact Support 4. Follow prompts | Non-urgent concerns with internet access |
TM Messenger Support (Chatting with "Gie" or "Timmy")
TM support is also available on social media platforms like Facebook. You can send a message and in your text you have to explain clearly and completely your problem and wait for a res
ponse.
You can get quick answers by messaging the official TM Tambayan or Globe Telecom Facebook pages.
- How to reach them: Search for “TM Tambayan” on Facebook Messenger.
- Live Agent Access: Type “Talk to an agent” if the chatbot cannot resolve your concern. Usually, the live chat is accessible every day, but for complicated technical problems, the hours might be different.
Managing Your Account Without a Representative
Before calling, you can try these quick fixes for your common problems:
- Check Balance: Text “BAL” to 222 or use the GlobeOne App.
- Signal Issues: Toggle “Airplane Mode” on and off or check your APN settings (internet.globe.com.ph).
- Promo Not Working: Make sure your SIM is registered because unregistered SIMs cannot subscribe to new promos in 2025.
TM SIM Registration & Security Support
You can also get help if you have any issue with your TM SIM Registration and want security for your number such as a scam or lost SIM.
Reporting Scams and Lost SIMs
- Scam Shield: Inside the GlobeOne App, you have to activate the SMS Scam Shield to automatically filter phishing texts.
- Lost or Stolen SIM: If you lose your phone, call (02) 7730-1000 immediately or message the official Facebook page to have the SIM barred. Your immediate act can prevent unauthorized access to your GCash and bank accounts.
In-Person Support: Finding a TM/Globe Store
If you have any issue with your TM SIM card including your physical SIM replacements or hardware issues, you must visit a Globe store.
- Store Locator: Use the “Store Locator” feature on the official Globe website or the GlobeOne app to find the branch nearest to you.
- Booking an Appointment: To avoid long lines, you can book a specific time slot via the GlobeOne app.
- Requirements: Bring one (1) valid Government ID for any account-related changes or SIM replacements.
If you lose access to your points, they can guide you on how to redeem points in TM manually.
Common Issues TM Customer Service Can Fix
TM Customer Service can help resolve many common problems, including:
- SIM not activating
- No service or weak signal
- Load not received
- Promo not working
- Mobile data issues
- SIM blocked or expired
TM Customer Service for Promos, Load & Balance
TM Customer Service also helps with load and promo-related problems.
They can assist if:
- A promo did not activate
- Load was deducted but not received
- Data expired earlier than expected
- Balance is incorrect
Note: Support agents can check your account and fix these issues.
TM Customer Service Working Hours & Availability
TM Customer Service is generally available 24/7, but response time may vary depending on the contact method. USSD (*143#) and automated services work anytime, while live agent support may be faster during regular hours.
Tips to Get Faster Help from TM Customer Service
To get quick support, follow these tips:
- Keep your TM number ready
- Clearly explain the issue
- Use *143# for quick fixes
- Restart your phone before contacting support
- Choose the right contact method for your problem
Final Thoughts
TM Customer Service provides simple solutions for SIM, network, and promo concerns. Users can receive assistance at any time through different contact modes. If you need quick solutions, dial *143#, and for really difficult situations, talk to customer care directly in order to maintain your TM services without interruption.
TM Customer Service FAQs
How do I contact TM customer service?
If you have any issue with your TM SIM, you can contact TM via hotline, SMS, *143# menu, online platforms, or social media.
Is TM customer service free to call?
Some support options are free, especially *143#. But you may have pay for hotline calls.
Can TM customer service fix no service issues?
Yes, they can refresh your network and guide you to restore service.
How long does TM support take to respond?
USSD support is quick. SMS and social media replies may take time to proceed on your request.
Can I contact TM customer service without load?
Yes, you can dial *143#, and get help without load.
How do I talk to a live agent?
Write “Talk to an agent” in the GlobeOne App or Messenger, and you will be waiting for a human agent to take your call.